Activ provides automatic alerts and reminders to help you manage your Incident Log module. These are configured through My Details – Notifications.
Your Regular Notifications email includes two items relating to Incident Logs:
- Incident Log – Investigations – Remind me of any Incident Logs assigned to me for investigation that are approaching their target investigation date
- Incident Log – Raised or Closed – Notify me of every Incident Log that has been raised or closed
In addition, Immediate Alerts provides two further notification settings for Incidents:
- Incident Log – E-mail me when an Incident Log is assigned to me to investigate
- Incident Log – E-mail me when any new Incident Log is raised
- Incident Log – E-mail me when the target date for an Incident Log assigned to me is modified
You can also choose to include reminders of overdue Incident Logs in your Escalation Report.
See Notifications – Automated Alerts, Notices and Reminders and Escalation Report for full guidance on this feature.
