The Feedback area of Activ’s Customers & Suppliers module allows you to send Feedback Surveys to contacts within your third-party companies, and to review and analyse the responses to those Feedback Surveys. It relies on the templates you have built within the Customers & Suppliers: Feedback area, and on the companies and contacts you have already entered into your system.
Activ enables you to design a custom library of Feedback Survey templates to meet a diverse range of needs. In addition, the feature enables you to issue single Feedback Surveys to individual contacts, or to send batches of Feedback Surveys to a group of contacts, and to later review responses directly within Activ. These responses are immediately made available within your system when recipients respond, and the module’s Reports and Graphs tools enable effortless analysis of the resulting data.
For convenience, all Feedback Surveys can be managed from two areas of Activ:
- From the Customers & Suppliers: Feedback This area allows you to manage all Feedback Surveys associated with all companies.
- From the Customers & Suppliers: Companies This provides a record of the Feedback Surveys that are associated with the selected company.
In addition, Activ allows you to configure your regular Notifications to inform you each time a Feedback Survey has been completed, allowing you to rapidly review the responses provided. See Feedback Survey Alerts for more information.
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The Customers & Suppliers: Feedback area has five tabs which are used to manage your Feedback Surveys:
Register – this page records all Feedback Surveys that have been issued, whether individually or as part of a batch. It includes both open and completed Surveys, providing you with a full overview of your system’s Feedback.
Batches – this page provides a list of all batches of Feedback Surveys that have been issued, enabling you to easily review the details and progress of each batch.
Reports – this page provides key statistics relating to the Feedback area, enabling you to analyse your Survey templates by a variety of inbuilt criteria.
Graphs – this page allows you to review automatically-generated graphs of your Feedback data, helping to simplify analysis.
Templates – this page enables you to design and manage a library of Feedback Survey templates. Only users with Admin permissions for the Customers & Suppliers: Feedback area can access this tab.
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Each Feedback Survey’s record consists of two tabs: Details and History. A brief explanation of each tab’s use is provided below.
Details – houses the Feedback Survey’s basic details, including a record of which Company and Contact it is intended for and any responses that have been provided.
History – provides a timeline of all changes that have been made to the Feedback Survey since it was added to the system.
